Read Our Customer Testimonials!
Just before Christmas my husband and I bought a 2012 Cruze. We were actually at Applewood to service our 2001 Cavalier and were looking around to pass time while we waited. A few days later when we went to pick it up, we had the first snowfall of the season. Having never driven that particular car, it being dark and slippery outside, we were more than apprehensive about driving it home for the first time. Our salesperson Patrik Lacasse solved that problem by offering to drive us home in our new car. I would like to commend your staff at Applewood. Patrik Lacasse and Payam Kachooey (Sales Manager) were just wonderful to deal with. Vince Paradiso (Business Manager), we have dealt with a couple of times and is great to talk to. Alex Shedlosky (Greeter) without hesitation followed us home that snowy night. Thank you Applewood for your caring and wonderful service. (January 12, 2012)
Marion & Ray,
"Really Gets What Customer Service is About"
I came in for regular service on my vehicle and was very impressed with the service I received at Applewood. I can tell that Applewood is not a money grab like some other places and they really get what customer service is all about. (December 30, 2011)
Sue,
"Service was Exceptional"
I recently had to come in to Applewood to get my day time running lights checked after I imported a new car into Canada. I would just like to tell you that your service was exceptional. I was dealing with John Lima and he went above and beyond to service my car. I have 2 Chevrolet vehicles and after this great experience I will definitely be coming back. (October 4, 2011)
Joe,
"Thank You is Not Enough"
I bought a Pontiac G6 from Derek Dabbour a few days ago. I just wanted to let you know how pleased I am. Derek was very professional, knowledgeable and offered excellent customer service. Thank you is not enough. With employees like Derek, Applewood will have a successful future. I'm already looking to buy another car from him soon. (July 18, 2011)
Arben,
"Amazing Customer Service"
I have recently visited your dealership for an oil change. I wanted to express how amazing your customer service is. From the individual receiving my car to the payment desk, each area made me feel special and important. From all the companies I have dealt with, Applewood is by far the best at customer service. My experience makes me want to tell all that will listen that your dealership should be first on their list. (June 13, 2011)
Jennifer,
"Excellent Service"
My service visit was excellent. I will be switching from my old dealership to Applewood for service from now on. I liked how comfortable & accomodating Applewood was. (June 8, 2011)
Richard,
"Outstanding Experience"
Recently, I purchased a 2007 Equinox from Derek Dabbour in your used car division. I wanted to let you know about the outstanding experience we had with him. He was very knowledgeable and accountable. He found the exact vehicle that we were looking for in top condition at a fair price. The next time I require a used vehicle, my first stop will be to see Derek at Applewood. Thanks for all your help, dedication and outstanding service. (June 8, 2011)
Jim,
"Pride in Service Excellence"
My experience at Applewood was amazing. I couldn't be more impressed, from my advisor to the hostess offering more coffee and banana bread. I had to struggle to get my daughter to leave the waiting area. They provided a free breakfast, washed my car & offered to install my new mats. I didn't even have to ask! Your pride in service excellence really shows!
Gail,
"A Returning Applewood Customer... I Feel Like I've Arrived Back Home"
I am a 'returning' customer to Applewood and I must say I am so glad to be back. To learn that my service advisor Marco Banducci remains at Applewood 12 years later, was like receiving a breath of fresh air. He was incredible then, and he's even better now. To receive Marco's calls of follow-up, detailed explanations and guidance on the best source of action is such a relief for me and so very much appreciated. I feel like I've arrived back home.
Jacqueline,
"By Far the Best Service"
I came home and told my husband the service at Applewood was above and beyond. In all the years we have owned vehicles this was by far the best service.
Stefica,
"Always Going the Extra Mile"
Thank you Teo, your attention to detail and response is extraordinary. Thank you for always going the extra mile as you have always done since the day we entered your dealership.
Laura,
"Thanks for a Job Extremely Well Done"
I had a problem with the front bearings on my van. I brought it into Applewood without an appointment on a Saturday morning at 8:30 a.m., not expecting that the job would be completed that day . I had a complimentary breakfast and a coffee while waiting, and by 10:30 a.m. my van was repaired. My key fob was also repaired, something that I didn't expect. I wish to express my thanks for a job extremely well done. This is a deciding factor in choosing where to purchase my next vehicle.
Mike,
"We will be back for any and all services"
We just picked up our vehicle from your service department. We had to wait for a part to come in and were given a rental car during this time. We will definitely be back for any and all services and telling friends and family about our experience. We plan on purchasing another vehicle in the near future. Needless to say it will be from Applewood. John and his team in service were great! Thanks guys!
Linda & Ron,
"Outstanding Service and Care"
I want to thank John Lima and the entire service staff for their outstanding service and care. Recently my Saturn became disabled and was towed to Applewood late in the evening. John met me first thing the next morning and assured me he would do everything he could to get me back to my family in NY. Whenever I called John he always got back to me in 10 minutes. He and the service team were able to diagnose and repair my car that same day. I want John and the service team to know that they do more than just fix cars, they help people in need.
Jeff,
"Applewood Really Understands Customer Service"
It was a pleasure speaking with your Sales Manager Terry Johnson today as he is always very professional. I was just as pleased with the service at Applewood today. From the first time I booked my appointment with Elaine Poremba, to being greeted by Karen Groschel and Yvette Ivezic, to being looked after by my advisor Julie Weir in service, my experience only got better. I was most impressed when Julie came up to me and explained that my truck needed synthetic oil and the cost would not be the same as a regular oil change. Most dealerships would have gone ahead and put the synthetic oil in without asking. I cannot say enough about the fact that Applewood really understands customer service. I will be pleased to pass your name on to anyone who is looking for a great experience at a car dealership!
Jen,
"Perfect Repair job"
Please say thank you to Jose Araujo for looking after my 2006 Allure. The repair job was perfect and the Applewood staff did a great job of washing it inside and out. I am very pleased with the work done.
Ray,
"Thank You"
I just wanted to thank John Castellarin for taking care of my lease end wrap up today. Though it would have been great not to have lost my key in the first place, I appreciate what he was able to do for me with replacing my key. Thanks again and take care.
Sheri,
"My Service Visit was Perfect"
My service advisor James Foley went the extra mile to get my vehicle fixed and washed. I enjoyed the tasty coffee and even though I didn't order anything, the complimentary breakfast was a nice touch. When I got home, I told my wife about the wonderful service at Applewood. My service visit was perfect and couldn't have been any better.
John,
"Sincere Thanks and Gratitude"
My car died on the 403/401 and I was in dire need of a vehicle. I spent 7 days researching every website imaginable and was overwhelmed by the time I got to Applewood's site. To my surprise I spoke with a salesperson named Derek Dabbour who talked to me like I was part of the family. He even went out of his way to bring the vehicle I was interested in to my home so I could test drive it. Once the deal was set, he took me over to the business manager Parveen Sihota who made me feel comfortable and organized my loan. I would like to extend my sincere thanks and gratitiude to both Derek & Parveen for truly making my experience a pleasant and worry-free one. I am one satisfied customer.
Kelli,
"Delight and Surprise with the Service from Applewood"
I would like to express my delight and surprise with the service I received from Applewood. I just purchased a new Cruze and have serviced 2 other vehicles at Applewood. Even though I have to drive across town, I will continue to service and purchase my vehicles here as long as this superior customer service continues.
Guy,
"Most Professional, Clean and Polite of all the Dealerships I visited"
I visited various dealerships in the Mississauga area and Applewood was last on my list. I found it to be the most professional, clean and polite of all the dealerships. I was greeted by a friendly receptionist and dealt with Richard Bandhu in sales. He was honest, well informed and wanted to make an honest sale for the dealership and I, which I can appreciate. I'm not one to send comments good or bad unless the service is exceptional - and in this case it was!
Robert,
"Greatly Appreciated"
Just a brief thank you note to Shant Boghos for showing and explaining the operations of the Malibu when I picked up my car. I can't recall ever having a salesperson being as thorough as he was. It was greatly appreciated. All the new technologies can be very overwhelming!
Donna,
"Absolutely Amazing"
When I came into Applewood for service, Marco Banducci, my advisor was telling me what needed to be done on my car. I was feeling a bit overwhelmed because of the rough day I was having. He noticed this and said "Sorry, it's been a bad day". At that point he told me not to worry and left his desk to get me a coffee and some breakfast. Marco is absolutely amazing!
Suzanne,
"Exceeded my Expectations"
I have always been pleased with the service I received at your dealership. However, Lisa Ottaviani's professionalism and ability to get to the bottom of the situation quickly exceeded my expectations.
Kathleen,
"I am SOLD for Life"
I could have bought my Avalanche anywhere, but I bought it at Applewood because of Lilly Patell's dedication and great service. I am SOLD for Life. I will buy every vehicle from her and Applewood.
Mike,
"A Truly Different Sales Experience"
I am 70 years old and have purchased many automobiles over the years. But none came close to my experience at Applewood. The reason for this was Payam Kachooey. I have never met an auto sales professional with the low key, no pressure way of doing business. Pride in the product being sold was evident, a very fair deal and decent trade in value. He definitely met all my needs with this purchase. Thank you for a truly different sales experience.
Maurice,
"Excellence in Sales and Customer Service"
In May I purchased a 2010 Camaro SS from Applewood. In September, a van ran into my car. I called Brian for advice on what to do to get my car repaired. He made arrangements with your body shop and had it stored over the long weekend. Brian has been great in his support and I just wanted to thank him for his excellence in sales and customer service.
Brett,
"Most Professional Auto Service Organization"
Applewood service is the most professional auto service organization I've dealt with over my many years. I can certainly see why GM is counting on dealerships like yours.
Ken,
"Honest, Genuine & Trustworthy"
We would like to thank our internet salesperson Lilly Patell for working so hard for us. It was so refreshing to work with someone so Honest, Genuine and Trustworthy.
Michael & Emily,
"The Service at Applewood is Excellent"
I was completely satisfied with my service visit. The service at Applewood is excellent, the people are always very nice. I especially like the free car wash!
Ernest,
"Applewood Rocks!!"
My service advisor James Foley is awesome. He always takes very good care of me. Applewood Rocks!! I have referred three friends already to purchase their next cars from Applewood.
Earl,
"One of the Best Customer Service Experiences we have Ever Had"
We are fairly new to Canada, and like many new immigrants we tried to buy a car at various car dealers and they all came back to us with negative responses. To our surprise, when we got to Applewood everyone listened intently as we explained our previous experience and assured us that they would do everything in their power so that we could drive "our" car home.
We would like to thank Peter Lucic, Terry Johnson, Parveen Sihota, Tim Dickson and Lisa Ottaviani for working tirelessly to make us the proud owners of the Buick Enclave that we absolutely love.
My wife and I would like to profusely thank the team at Applewood for their exceptional and in our opinion, one of the best customer service experiences we have ever had.
Hamid & Deepthi,
"I hope Applewood's way of doing business becomes Contagious"
I am very appreciative of service at Applewood. I used to go somewhere else and I'm very happy that I switched. Little things like a complimentary car wash mean a lot. I'm spreading the word and hope Applewood's way of doing business becomes contagious.
Joe,
"More than Completely Satisfied"
I am more than completely satisfied with my service visit, from customer service to the coffee. If I get a satisfaction survey from GM, Applewood will get excellent reviews.
Donna,
"Completely Satisfied"
I was completely satisfied with my service visit. I also enjoyed the cookies & coffee too!
Doris,
"Service from Applewood was Fantastic"
The service I received from Applewood was fantastic. I even tell my buddies about it. I'm just disappointed I didn't buy my Cobalt from them.
John,
"I Always feel Welcome there"
My experience at Applewood auto has always been top shelf. Their attention to detail is second to none. I always feel welcome there, and encourage people I know to visit.
Mike,
"Coming to Applewood is actually a Treat!"
My service visit was perfect. Coming to Applewood is actually a treat compared to my old dealership. I also had a great time talking with the shuttle drivers to and from Applewood.
Diane,
"It was so Refreshing to work with someone so Honest, Genuine and Trustworthy"
We would like to thank our internet salesperson Lilly Patell for working so hard for us. It was so refreshing to work with someone so honest, genuine and trustworthy.
Michael & Emily,
"Most important that the Applewood customer is Happy and Fully Satisfied"
We purchased a 2010 Cadillac CTS Demo from Applewood. When we noticed that a few things needed to be fixed, we called Applewood and spoke with our service advisor, John Lima. We were pleased that he went above & beyond to be most helpful in a prompt and courteous manner. Many times he reiterated that the most important factor was that the Applewood customer was happy and fully satisfied. He is definitely an asset to your organization. We now decided on a 2011 Cadillac CTS4 and have previously owned a 1999 Cadillac Deville. We've always had great service at Applewood, and that is why we return.
Bernard & Lois,
"The Service at Applewood is Amazing!"
The Service at Applewood is amazing! I was very impressed with the great treatment I received. My advisor, Lisa Ottaviani was the best. What a beautiful, friendly and caring individual. I have never had anyone in any company treat me so well.
Dave,
"Helpful, Professional, Knowledgeable and Courteous"
My salesperson, Shant Boghos was very helpful, professional, knowledgeable and courteous. He was a pleasure to deal with and was very patient.
Morice,
"The Whole Experience was Incredible"
My son recommended I try Applewood for service. We live in Brampton, but I thought I'd give it a try. I was amazed with the service I received. The women at the cash desk were unbelievable, friendly and courteous. I was extremely impressed with Paul Tedesco, I found him to be very knowledgeable and helpful. The whole experience was incredible.
Joe,
"He Loves Selling Cars and the Passion Shows"
Payam Kachooey, our sales agent, is a professional. He was prompt in all his responses and treated us with respect. He was very patient and didn't pressure us into making a decision. He loves selling cars and the passion shows.
Nabeel,
"Staff are Genuinely Friendly and Happy"
Applewood is very "unique". Not just for the nice waiting area and free breakfast, but what stood out the most was how genuinely friendly and happy everyone was.
Marlo,
"Thank You for the Pleasurable Experience"
Barb Tate was very professional and responded to my inquiries through the buying process promptly and thoroughly. It was a pleasure dealing with her. Not only would I recommend Applewood, I would highly recommend her to any new car buyer. Cadillac and General Motors are well represented by both Applewood and Barb Tate. Thank you for the pleasurable experience.
David,
"Applewood made me Feel at Home and Important"
I was absolutely amazed with the service at Applewood Chevrolet Cadillac. I can't express how much I appreciated the great service I received from John Lima and Paolo Glorioso. I came from a small dealership where everyone knew your name and you felt at home. I couldn't believe that as large as Applewood is they were still able to make me feel at home and important.
Dan,
"A Special '5 Star' Thank You"
A special '5 Star' thank you to Teo Verspaget and Shant Boghos for the help and care they extended to my wife and I.
William,
"I have Never Experienced the Level of Service received at Applewood"
I want Management to know what an asset my service advisor, Marco Banducci, is to Applewood. This was my first visit and Marco took the time to explain the brake work needed. I really appreciated his patience. I will be calling again to book service required. I own a Lexus and have never experienced the quality of service we received at Applewood.
Michael,
"You're the Best Dealership by Far!"
You are the best dealership by far and I always tell people about my positive experience. You have a friendly and dedicated staff.
Hugh,
"Your Customer Service is Exceptional"
The customer focus that you exude while people are waiting for vehicles to be serviced is exceptional - the offer for complimentary breakfast was a nice touch even though I hadn't been waiting long. The waiting area was very neat and tidy, making it a comfortable environment with many options to read, watch or internet while waiting. I always love the car wash, thank you!
Sandra & Mike,
"You always go Above and Beyond"
I am delighted with your service department. My advisor, James Foley is always willing to go above and beyond. I also appreciate that he always remembers my name and the vehicle I drive.
Kathy & Rick
"I am a 100% Satisfied Customer"
Applewood is a very clean & good looking dealership with great coffee too. Matt Slasor was my salesperson. He knew what I was looking for in a Camaro and has been very helpful. I also have a 2007 Uplander and will use Applewood for any service that it and the Camaro will require. I am a 100% satisfied customer.
Robert,
"I Boast and Brag about Applewood to anyone who will listen"
I am so satisfied with the service at Applewood Chevrolet Cadillac, that I keep boasting and bragging to everyone who will listen. I have actually gone as far as to drive to friends and family to show them what an amazing job Applewood has done.
Donald,
"I am Loving my Car!"
I just want to say that the service and assistance provided by Hugh Henry and Parveen Sihota was fantastic. Thank you so much for all your help. I am loving my car!
Jacqline,
"In all the years I have serviced my vehicle, I have never been to a place as Great as Applewood"
There are no words to describe the wonderful service I received at Applewood Chevrolet Cadillac. Julie Weir was phenomenal. Everything from the moment I brought the vehicle in, the way Julie treated me, to the shuttle service. Their facilities and the cashier was nothing I have ever experienced before. In all the years I have serviced my vehicle, I have never been to a place as great as Applewood Chevrolet Cadillac.
Ignace,
"Loved Every Experience at this Dealership"
My husband and I loved every experience at this dealership! We are so delighted with the excellent service from the service department as well. We will ONLY purchase our vehicles at Applewood. I have recommended this dealership to friends and family members. Everyone there is terrific!
Sharron,
"WOW! Applewood knows how to provide Service"
I called my husband on my way out of the dealership to say how impressed I was with Applewood Chevrolet Cadillac. The staff showed me the most respect and got me out in a timely fashion. Applewood is proactive and I trust them completely. I'm in the market for a new vehicle and Applewood will be getting my business. WOW! Applewood knows how to provide service.
Helena,
"A Pleasure to deal with"
Our salesperson, Shant Boghos was a pleasure to deal with. He was straightforward and reachable. He kept me advised of the process while awaiting delivery. Thanks.
Roddy,
"We would Never Go Anywhere else"
We are always happy at Applewood. Everything is always perfect and we would never go anywhere else...We love you guys!George,
"Exceptional, Top of the Line Service"
I was extremely impressed with the exceptional, top of the line service at Applewood Chevrolet Cadillac. I can't stop telling people about my experience and I'm actually disappointed that I haven't been servicing with you all along. I really appreciate being treated so well.
Cresent,
"The service here blew our minds"
Just wanted to say that we had excellent service today. We blew a tire on the way home from a vacation. Our first stop was Canadian Tire, as it was the closest repair shop. We received horrible service from the staff and they held our car for 45 minutes after telling us there was nothing they could do because they didn't have the right tire in stock. We were now extremely frustrated and typed in 'Cadillac' in the GPS and Applewood was the closest option. We called and spoke to Adrian Smith, who calmed my fiancé and told us we would be served as soon as we came in. We arrived and were greeted by Yvette Ivezic, the most chipper person we had ever met. The service here blew our minds. Not only were we given juice, but lunch as well. The hospitality we received was appreciated beyond belief after our previous encounter. In the end we just wanted to give them both a warm thank you. We are now going to look at a new car. Thanks again.
Nicholas,
"I am blown away by the Service at Applewood"
As a new customer to Applewood, I have been dealing with Marco Banducci from the service department. I am blown away by the service I have been receiving by him and the whole Applewood service team. I can't believe the difference between the service here and what I was getting at the other dealership I came from. They used to charge me for every little thing. Applewood has actually made minor adjustments at no charge. Please congratulate Marco on a job well done.
Steve,
"Always willing to go Above and Beyond"
My service advisor, Marco Banducci is amazing, always friendly, helpful and knowledgeable. He is always willing to go above and beyond."
Hassan,
"This is what Service is all about, going the Extra Mile"
I would like to commend my service advisor Adrian Smith for his exemplary service. He went above and beyond this morning to ensure my stay was productive, and quite frankly the best and speediest service I've ever encountered. I showed up at 7:00 am and the techs start at 8:00 am. The part was stick-on piece. Adrian immediately obtained the part and placed the part on the vehicle in order that I wouldn't have to wait until 8:00 am. This is what service is all about, going the extra mile.
Terrence,
