"Amazing Customer Service"
Just wanted to say thank you to the Applewood Service Department including John Lima and Lisa Ottaviani for their amazing customer service once again. This includes the rest of the advisors Marco, Zeljko & Phil! We made an appointment and we were in & out of there before we knew it. They're always on time, and even done earlier than promised! Thank you Applewood Chevrolet for the GM Certified Service!
-Joao (December 29, 2015)
My wife & I love our Chevy Trax. I love the service I get when ever I need to bring my SUV in for service. The staff are always great.
-Patrick (November 12, 2015)
After my test drive of the 2015 Cruze Turbo Diesel, I knew I could trust Teo. He helped to make the purchase process really simple and stress-free. And Nabil provided such excellent service & support at the time of delivery too. I was most impressed with all of the Applewood Team who came through with flying colours!
-Daniel (October 6, 2015)
I just had my Cadillac CTS serviced at Applewood by Zeljko Bijelic. The vehicle was not working at all this morning. Zeljko sent someone out with a power pack to boost it and I brought it into the shop. Sure enough it needed a new battery. I also got an oil change and regular service while it was already in. In total, I was in and out in approximately an hour and a half. Excellent service!!! Thank You!!
-Wolfe (September 10, 2015)
It was a pleasure dealing with Applewood Chevrolet. We had a very quick reply from Lilly Patell regarding the vehicle we were interested in. Lilly put myself and my wife in touch with Peter Goldspink who was very friendly and knowledgeable. We were able to purchase our SUV on Friday and pick it up on Monday we are very pleased with the whole team at Applewood and
the quick turnaround.
-Dave (June 17, 2015)
"Prompt, Professional & Friendly"
Although we didn't end purchasing a vehicle from Applewood, the service both via email with Lilly, and in person with Garry were great. Lilly is prompt, professional and friendly in every message. Garry was easy to talk with and knowledgeable. We hope to do business with you in the future, and would happily make the trip from Guelph to do so!
-Christa (May 29, 2015)
"Worth The Drive"
I purchased my first car from Rick Viola in 2011. He was very helpful, and great to deal with. When searching just lastweek, I decided to stop in and see Rick, even though I moved out of town. Rick remembered me, which in most cases I'd say is just a "salesey" thing to do, but I've always felt that Rick was genuine, and really cared that I was happy at the end of the day. He worked hard for me, gave me a deal we were both happy with, and was very accommodating to my schedule and strict delivery time line. I wouldn't hesitate to recommend him to anyone looking for a GM product.
-Robert (May 25, 2015)
This is my first experience where buying a new car was a pleasure, because I was dealing with Lilly Patell and Teo Verspaget. I would recommend you contact them whenever you are in the market for a new car!
-Randy (April 29, 2015)
It's always a pleasure to deal with Alice Nielsen and the team at Applewood. I recently bought a BMW X1 and the test drive, purchasing process and pick up was smooth sailing! I highly recommend this dealership as the team isn't pushy and they go above and beyond to be very accommodating. The vehicle is great and I will continue to use Applewood without a doubt for
future car purchases. Bottom line, the entire team is great BUT go to Alice - her personality seals the deal!
-Emily (April 20, 2015)
"Best Car Purchase & After Sales Experience Of My Life"
My husband and I recently purchased a used Cadillac SRX from Applewood and it was the best car purchase process that I have ever been a part of! There was no pressure and the negotiation process was short and stress free. We stated we were notinterested in any "after sale" pitches and so we didn't get any. Alice Nielsen was a pleasure to deal with. I called yesterday because we got a nail in one tire and she arranged for us to come in today. The tire was repaired at no cost and we got a great free breakfast as well. Alice had the day off today but her co-workers, Garry and Yvette, made us very welcomed. We look forward to our future dealings with Applewood and their great employees!
-Elaine (October 2, 2014)
I received excellent customer service from my service advisor Marco Banducci. He greeted me directly from my vehicle to inside the service counter. He answered my questions and provided me with detailed information. I didn't even feel like I waited that long as he came to visit me in the lounge to provide me with updates regularly. Before I knew it, the vehicle was ready
-Mabel (September 30, 2014)
"Very Professional & Fair"
After buying my 2nd car through Jeff Tompkins, I trust my 3rd one will be through Jeff as well. He's very professional and fair. And that is exactly what I am looking for in a sale associate.
-Andrew (September 19, 2014)
"A Pleasant Experience"
I purchased a used vehicle from Alice Nielsen. She was patient, knowledgeable and obviously enjoys her job and working at Applewood. I'm very pleased with both the vehicle and the customer service I received.
-Alan (August 12, 2014)
"Knowledgeable, Honest & Attentive"
I spoke with many sales people in my search for a car. So it was a pleasure to finally deal with someone like Garry Parsons. He is knowledgeable, honest and attentive to all details. A true professional by all means. The car came out in the top condition. I would definitely recommend the Applewood & Garry to anyone.
-Vladomir (July 31, 2014)
"So Happy With My New Chevy Cruze"
I just started leasing my very first car. I'm so happy with how easy & painless the whole process was. The customer service that I received at Applewood was great!
-Reiko (July 15, 2014)
I was very nervous about buying my first car. But Alice Nielsen fixed that all for me! I went in thinking I only wanted a specific car. Then Alice showed me many options that suited my taste and price range. She was incredibly friendly and showed me cars that were way under my price range. She even followed through on everything she said, like offering her help after the purchase was over. The rest of the staff at Applewood was just as amazing. All were very friendly and made me feel comfortable and at home! I LOVE MY NEW CAR! I will definitely come back to Alice and Applewood for my next car!
-Gisellyn (July 9, 2014)
"Intelligent, Trustworthy & Helpful"
This is my second car purchase from Garry, I came back to him and Applewood because of how hard Garry works for his clients and how memorable my experience was due to his service; he truly stands out. He goes above and beyond in every respect, he is professional, sincere and a true client-first sales professional. He worked around my busy schedule, stayed past closing at the dealership to help me and has been in constant contact with me before, during and after the sale. He worked BOTH times to get me exactly what I wanted.I've traded in 2 of my vehicles and purchased 2 of my cars through Garry. I highly recommend him. Extremely intelligent, trustworthy and helpful. He cares about the relationship with his clients, educates you and ensures you understand everything before you make a purchase. Truly refreshing. I won't buy a car from anyone else. An absolute pleasure to deal with.
-Lauren (June 24, 2014)
"I Appreciate the No-Pressure, Easy Going Approach"
This is my 6th Chev vehicle. I truly had no intention of renewing with Applewood. I personally did not have a great experience with the service department for my 2010 Equinox. There was a pinging noise that lasted for the first two years and I was told to use premium gas and or turn up the radio. When I went into Applewood on February 28, I was introduced to Rick Viola. I explained to him that I was not happy with Applewood and that I would be buying out the lease. My husband had recently switched dealerships and purchased a BMW trading in his car that he had purchased from Applewood. Rick assured me that he would get the papers ready and did not get defensive when I shared my complaints about Applewood but instead listened and seemed to really care. He also presented some options that he said I may want to consider but told me to take the weekend to decide even though my lease had expired on the 28th. On Monday I phoned him and went into discuss "the other options". Well let's just say he presented such a good package that I am now driving a 2014 equinox . So far I love it. I really appreciated Rick's non pressure ,easy going approach and honesty.
- Lesa (Mar 10, 2014)
"Your people mean much more than the brand"
After buying from Hawley for over 25 years we have now purchased a 2011 Terrain and 2014 Silverado from Applewood.In both incidences I have been more than satisfied with the buying experience.When I met with Jeff on the December 30th and identified the specifications I wanted in a new Silverado; Jeff immediately indicated he would order a vehicle to meet my wishes and did not attempt to sell me something already in dealership stock. He and Vince also advised that if there were any favourable adjustments in pricing or interest rates when the new truck came in I would receive them.Jeff followed up immediately when I called and asked for the paint code for a hard toneau cover I ordered through Cobra and called a couple of time to report on a potential delivery date. He also called during the Toronto Auto Show to ensure I attended and registered for the "Exclusive Autoshow $500.00 promotion.On delivery he helped us setup our phones for bluetooth operation and navigate through the various menus.Though we have obviously been a GM customers for a long time that loyalty is premissed more on the dealership and the support we have received from the people in it than a brand name.The transfer of our vehicle records from Hawley to Applewood and your immediate follow up were very important to us. At Hawley we always dealt with one service writer and were always confident that our service needs would be handled in an optimum manner. We are pleased to report that we now have that same confidence in Adrian Smith. In a nut shell, for my wife and I, the people in a dealership mean much more than the brand name. Thus it is Jeff and Adrian who have made us very satisfied Applewood customers. Though we do not trade vehicle that frequently we will certainly look to buy from Jeff again. Finally we would be remiss if we did not comment on the exceptional courtesy and efforts to assist witnessed by all the staff in reception, the customer's lounge, the cash office and throughout the dealership.
- Kerry and Janet (March 3, 2014)
"A note of Appreciation to your Parts Dept"
Just a note of appreciation to your parts department for helping us find an obsolete Saturn part after 3 weeks of searching by us. Our normal dealership is Axxxxxx, and so Applewood really had no reason to go out of their way for us. However, the parts department did, steering us in the right direction and helping a stranded customer get back on the road. Why wouldn't Axxxxxx do that?
- Dario A (February 19, 2014)
"Could Not Have Been Treated Any Better"
I honestly could not have been treated any better. When I arrived for service, the waiting room was full and I asked the young pretty greeter if there was somewhere quiet I could make a couple of calls. She directed me to an office and insisted she get me a coffee. Everyone at Applewood was lovely. The salesperson Rick Viola has the patience of Jobe and every time I have a question it is always answered.
- Wendall (December 11, 2013)
"All My Repairs Will Be Done at Applewood"
You guys at Applewood are amazing! Usually going to get your car serviced is like going to the dentist, I don't want to go. But when I get to Applewood, I want to hug everyone. I don't know what my next vehicle will be, but all I know is that all my repairs will be done at Applewood. (November 21, 2013)
- Jackie (November 21, 2013)
"Looking Forward to a Lengthy Relationship with Applewood"
Alice Nielsen was great to deal with. My wife bought a Pontiac G8 and was very impressed. From the time we stepped on the pre-owned vehicle lot until our most recent service visit, we have been treated royally. I'm looking forward to a lengthy relationship with Applewood. (November 20, 2013)
- David (November 20, 2013)
"Will Definitely Be Back!"
Both of Applewood's shuttle drivers made my experience comfortable and the front desk was amazing. I will definitely be back!
- Laura (October 1, 2013)
"Exceptional & Professional"
I am very pleased to provide my appreciation to Paolo Glorioso and your service associates for the exceptional attention and services provided to me regarding my new 2014 Cadillac XTS. The experience has been a completely reassuring acknowledgement to your service commitment. During the past months I have had several occasions to work closely with Paolo and Teo Verspaget in new car sales. They were always pleasant and patient throughout the pre-sale arrangements. Teo is enthusiastic in his relationship with clients and his knowledge of the Cadillac series features is exceptional! His attention to detail and performance in the vehicle's preparation has only enhanced my resolve that the Cadillac series is the finest luxury automobile in its class. Paolo is a principal reason that I have returned to Applewood to purchased the new 2014 Cadillac XTS. The service team promote full confidence in their various approaches to the challenge of establishing and maintaining an excellent client relationship. The service team along with Marco Banducci have shared their knowledge with excitement and enthusiasm as exampled on this latest service event.The service team's knowledge of the Cadillac automotive potential is quite detailed, factual and appropriate to the demands of any challenge. They share their exceptional and professional social skills in a pleasant, comfortable and very productive manner in approaching these service challenges. This environment of patience and cooperation with your clients is sadly absent in many other dealerships. I am quite certain the performance in Applewood's service department will be competitive, appreciated and shared in a receptive manner by all new and established clients. I am pleased to enthusiastically comment the assistance of Paolo and his team and I hold reservations as he is certainly an exemplary asset to Applewood Chevrolet Cadillac Buick GMC.
- Dr. G.Pontarini (September 23, 2013)
"The Best Car Buying Experience I Have Ever Had"
I have recently purchased a 2013 GMC Terrain. When I initially contacted Applewood through the internet, I asked for some information and was immediately responded to by Lilly Patell, who suggested I visit. She arranged an appointment for me to meet with your salesperson Nabil Hamade who was a pleasure to deal with. Nabil was very informative and answered all my
questions professionally and found the vehicle I was looking for. Within 20 minutes I decided to buy the vehicle. I returned the next day to sign documents with your business manager Parveen Sihota. My options were explained clearly and I was able to leave in a short period of time. I also dealt with your other business manager Vince Paradiso over the phone after I picked up my vehicle to finalize some paperwork, and he was excellent to deal with as well. Overall, this has been the best car buying experience I have ever had. I wanted to let you know how good your whole team is. I believe people are quick to send a message if they have not been treated well, but not as quick when they have been treated very professionally as I was at Applewood. I would like to thank you and your team for making this buying experience truly enjoyable and I will definitely be in contact with Nabil for all my future needs.
- Daniel (September 17, 2013)
"Applewood Service is the Best"
This is the third time I have had the pleasure of being a customer at Applewood. I can't find adequate words to tell you how pleased I am with your customer service, it truly is second to none. My car broke down yesterday so I had it brought to your service centre on a flatbed truck. My service advisor, Marco Banducci called when it arrived and kept me updated on the status and continued that great service today. I just picked up my car and my bill was LESS than quoted again. I will tell everyone I know that when it comes to car service, Applewood Service is the best. Diana Suski in the cash office is wonderful also. Each time I have gone to pay my bill, she greets me with a smile and offers that extra service to make you feel better.
- Crystal (April 17, 2013)
I'm recovering from a back operation and I forgot my cane. When I arrived at the dealership, lovely ladies from Applewood helped me walk in and got me to the cafe and even back to my car. I was absolutely delighted with their service.
- Ken (March 6, 2013)
For many years, John has been helping me to keep my 1993 Cutlass Supreme SL on the road. Last year, I decided to replace the engine, it was discovered that the engine block had cracked. That was a shock. My advisor John Lima found a way to replace the replacement engine at a lower price than expected. It was very helpful to me. I feel that he has always been straight in dealing with me.
- Paul (January 24, 2013)
"Marco is the Reason I come to Applewood"
I wanted to let you know how wonderful my service advisor, Marco Banducci is. He is great and the reason why I come to Applewood. My wife Julie will not take her car anywhere else.
- Jack (January 3, 2013)
"Applewood Operates Like Family"
On December 24, my husband and I were considering purchasing a vehicle. We called around to different local dealerships. When we got to Applewood, we had the pleasure of speaking with your sales professional Tony Carvalho. He provided us with a very reasonable price for the Chevrolet Cruze we were interested in. Since it was Christmas eve and your dealership was
closing early, we asked Tony if the price would still be the same after the holiday and he assured us it would be. Bright and early Thursday morning, we arrived at Applewood and Tony was there to greet us and had the car ready for us to see. After a brief comfortable conversation, we came to an agreement with Tony keeping is promises. We then went to see the business manager Vince Paradiso and appreciated his calm and assuring manner. Much to our surprise we were also told we could pick up the vehicle the next day which has never happened to us in the past. That evening we received a call from Jacqueline Stewart to confirm that our delivery was booked and we could come pick up the vehicle at the appointed time. We arrived Friday morning and met with Maxine Nowlan who greeted us in a warm manner and the business aspect of the meeting was wrapped up with expertise. We were even treated to a complimentary sandwich and cookies. It was obvious that you have hired the 'right' people and you get the 'right' results. Your company operates like 'family'. A deal is a deal, your word is solid. Kudos to you and your staff. We don't normally return to the dealership for oil changes etc., but it will be a pleasure to return to Applewood. We would highly recommend your place of business to any of our friends. By the way, we took our Cruze for a road trip and were thrilled with it's performance.
- Heather & Don (January 1, 2013)
"Nicest, Friendliest & Most Helpful People"
I took my car into Applewood for it's 6 month check up. I was very impressed. Your staff are the nicest, friendliest and most helpful group of people I have come across in many years. From the moment I drove onto your premises in May to buy my now 'new' car to driving off today in that car I now call "Bullet", my association with Applewood has always been a most helpful and pleasant one.I cannot say enough about my salesperson, Derek Dabbour.He has held my hand through the buying and ownership of my car. This is the first time I have ever bought a car on my own and he took the time and enormous effort to make sure I was happy and completely satisfied. When I came in for my appointment, he took me over to the service area and guided through the
whole process. While waiting for "Bullet" to get serviced, I met nothing but smiling faces offering me assistance. I was even treated to a free sandwich! Thank you again for many pleasant experiences. My loyalty to Applewood is absolutely captured.
- Eleanor (December 4, 2012)
My husband and I were at Applewood recently with our 2008 Pontiac G5. We just wanted to express how happy we were. Applewood definitely follows through with their advertising of excellent service. We enjoyed the complimentary extras - free coffee as well as breakfast and lunch (I almost wished the car repair took longer so I could have dinner too 🙂 Everything was amazing, especially our service advisor Phil Glorioso.
- Fernanda (December 4, 2012)
"So Impressed with Service"
My Dad was there just the other day and he was so impressed with the service he got. He went in for an oil change and thenhad his tires changed. Your service department washed his car and he received free car mats. Well done! Just thought I would let you know that things like that are appreciated even though sometimes we don't hear about it!
- Wendy (November 25, 2012)
"Amazed with Service"
When I left Applewood I was so amazed with the service I received from my advisor Zeljko & technician Robbie Vinall. I have never experienced service like this. I originally came in for a key fob, yet the technician took the time to check my tire pressure, fill my tires& have my car washed. I'm more than a completely satisfied customer.
- Mitchell (November 14, 2012)
Applewood is the best dealership I have ever been to - EXCELLENT SERVICE. I used to drive a Toyota, but the service did not compare.
- Dave (October 24, 2012)
"Stress-free & Easy"
Expressing my complete satisfaction with my Silverado pick-up at Applewood. Jim Delduco is an excellent sales professional and made the deal stress-free and easy. Will be certain to recommend him and Applewood whenever I have the opportunity.
- Mary (October 1, 2012)
"More than 100% Completely Satisfied"
I have bought a lot of cars in my day and have never been so amazed at a dealership. At Applewood I was treated like royalty. On Saturday, I had 3 people looking after me offering me a drink and making sure I was comfortable.I followed Teo Verspaget for over 20 years and he is the reason I came to Applewood. He is a great man. Once I walked through the door I was amazed at how large it was. In summary, I am more than 100% completely satisfied.
- June (June 26, 2012)
"Exceeded my Expectations"
I had serviced my 2008 GMC Acadia at Applewood. As a professional, I expect and look for the best service. Applewood delivered and even exceeded my expectation with their top notch service. Special thanks for Marco Banducci - your superior automotive knowledge (full explanation on vehicle issue), excellent and thorough automotive service (no surprises along the
way), exceptional customer interaction (best follow-up received in years for work being done on my vehicle) - everything was first rate. For this very positive experience - Thank you Marco, Thank you to the Applewood team!
- Narcis (June 16, 2012)
"Friendly and Professional"
We have purchased some 40 new or used vehicles in the last 55 years and can sincerely say that few of those experiences were as stress-free and confidence-inspiring as the most recent one.
Alice Nielsen's help was friendly and professional. The car has met & exceeded our expectations. We have never taken the time or felt the need to give feedback in a formal sense, but I can assure you that this (e-mail) is warranted.
- Barb & Dar (June 16, 2012)
"Polite, Courteous, Positive"
Our GMC Acadia broke down and was towed to Applewood, 2 days after the stress of moving. We spoke to Zeljko Bijelic who was polite, courteous and had a really positive 'can do' attitude which was exemplary. We have 4 children and this car episode could have been a total disaster for us, but he turned an extremely stressful situation into a manageable one, filling us with confidence and keeping us informed every step of the way. It was per chance that our car was towed to Applewood, but I can assure you with this level of customer service, we shall use you on every occasion moving forward, plus I shall tell the 'British' community here of which we are a part.Even when I returned the hire car with my 5 year old twins in searing heat, your receptionist kept them occupied whilst a delightful young man helped me to move car seats between vehicles.
Rarely as a customer have I been so delighted with the provision of service, I would like to commend you on your fabulous team and thank you all, particularly Zeljko.
- Paula (June 9, 2012)
"Once Again, Many Thanks to the Applewood Staff"
My wife and I were involved in a serious accident with our 2005 GMC when a Honda Civic ran a red light. Fortunately no one experienced injuries, a tribute to our 2500HD truck. We asked to be towed to Applewood where I always have our vehicles serviced. Despite the tow truck driver refusing to leave until he was paid cash, Applewood staff stepped in and resolved the matter. Staff also arranged for a truck rental and then worked with the insurance adjustor to have my truck repaired. I was given an estimate of 16 days and the truck was returned in 15 days in showroom condition. I was kept up to date during the whole process and a traumatic experience was minimized for my wife and I. Once again, many thanks to the Applewood staff and Phil, John, Paolo and Jose who went beyond the call of duty to provide exceptional service.
- Bruce & Dianne (May 23, 2012)
"Best Service in 25 Years!"
I have to say that the service department is the best I have encountered in the 25 years I have been owning cars. My cars are fixed promptly, the invoice is clear on what costs were applied. The quality of the repair is only exceeded by the convenience to the customer. Prompt and friendly pick up and drop off make selecting your service department even easier. In terms of highly professional, quality, friendly, convenient and affordable automotive service, Applewood Chevrolet have no equal in the GTA.
- Rob (May 3, 2012)
It has certainly been a great pleasure and excellent experience dealing with Applewood. The information I received over the web from Lilly Patell, my sales person has helped me to make a quick decision instead of running around. I am sure to have a long lasting relationship.
- Mahfuz (May 2, 2012)
"Above & Beyond"
I will be telling everyone how great my service was at Applewood. I was impressed with Marco Banducci and Paolo Glorioso who went above and beyond to look after me. I am a GM girl, but I have never received the service I get at Applewood.
- Maria (April 4, 2012)
"Helpful and Accomodating"
I was at Applewood yesterday inquiring about my 2010 CTS as I was not sure how to clean the tires properly. I asked John Lima about it and he was very helpful and accommodating. He had my car washed and the tires cleaned, which I did not expect at all. I was already a a service customer before and I will continue to service my vehicle at Applewood in the future.
- Paul (March 30, 2012)
I wanted to express my thanks to Alice Nielsen regarding her excellent attention to my inquiries with regards to purchasing used vehicle from Applewood. I was very pleased with the time she took in offering used vehicle suggestions and in offering the A-1 services of Applewood. She was very helpful and I respected her ideas. I may have to visit Applewood soon as my Escalade needs to be serviced. I hope she will be there when I drop in, so I can say 'Hello'. Thanks again Alice for your expertise!
"Helpful & Professional"
I'd like to thank my service consultant John Lima for great service at my last visit to Applewood. He was very helpful and all my problems were resolved in a very professional and prompt manner.
- Marina (February 22, 2012)
"Caring and Wonderful Service"
Just before Christmas my husband and I bought a 2012 Cruze. We were actually at Applewood to service our 2001 Cavalier and were looking around to pass time while we waited. A few days later when we went to pick it up, we had the first snowfall of the season. Having never driven that particular car, it being dark and slippery outside, we were more than apprehensive about driving it home for the first time. Our salesperson Patrik Lacasse solved that problem by offering to drive us home in our new car. I would like to commend your staff at Applewood. Patrik Lacasse and Payam Kachooey (Sales Manager) were just wonderful to deal with. Vince Paradiso (Business Manager), we have dealt with a couple of times and is great to talk to. Alex Shedlosky (Greeter) without hesitation followed us home that snowy night. Thank you Applewood for your caring and wonderful service.
- Marion & Ray (January 12, 2012)
"Really Gets What Customer Service is About"
I came in for regular service on my vehicle and was very impressed with the service I received at Applewood. I can tell that Applewood is not a money grab like some other places and they really get what customer service is all about.
- Sue (December 30, 2011)
"Service was Exceptional"
I recently had to come in to Applewood to get my day time running lights checked after I imported a new car into Canada. I would just like to tell you that your service was exceptional. I was dealing with John Lima and he went above and beyond to service my car. I have 2 Chevrolet vehicles and after this great experience I will definitely be coming back.
- Joe (October 4, 2011)
"Thank You is Not Enough"
I bought a Pontiac G6 from Derek Dabbour a few days ago. I just wanted to let you know how pleased I am. Derek was very professional, knowledgeable and offered excellent customer service. Thank you is not enough. With employees like Derek, Applewood will have a successful future. I'm already looking to buy another car from him soon.
- Arben (July 18, 2011)
"Amazing Customer Service"
I have recently visited your dealership for an oil change. I wanted to express how amazing your customer service is. From the individual receiving my car to the payment desk, each area made me feel special and important. From all the companies I have dealt with, Applewood is by far the best at customer service. My experience makes me want to tell all that will listen that your dealership should be first on their list.
My service visit was excellent. I will be switching from my old dealership to Applewood for service from now on. I liked how comfortable & accommodating Applewood was.
- Richard (June 8, 2011)
Recently, I purchased a 2007 Equinox from Derek Dabbour in your used car division. I wanted to let you know about the outstanding experience we had with him. He was very knowledgeable and accountable. He found the exact vehicle that we were looking for in top condition at a fair price. The next time I require a used vehicle, my first stop will be to see Derek at Applewood. Thanks for all your help, dedication and outstanding service.
- Jim (June 8, 2011)
"Pride in Service Excellence"
My experience at Applewood was amazing. I couldn't be more impressed, from my advisor to the hostess offering more coffee and banana bread. I had to struggle to get my daughter to leave the waiting area. They provided a free breakfast, washed my car & offered to install my new mats. I didn't even have to ask! Your pride in service excellence really shows!
"A Returning Applewood Customer... I Feel Like I've Arrived Back Home"
I am a 'returning' customer to Applewood and I must say I am so glad to be back. To learn that my service advisor Marco Banducci remains at Applewood 12 years later, was like receiving a breath of fresh air. He was incredible then, and he's even better now. To receive Marco's calls of follow-up, detailed explanations and guidance on the best source of action is such a relief for me and so very much appreciated. I feel like I've arrived back home.
"By Far the Best Service"
I came home and told my husband the service at Applewood was above and beyond. In all the years we have owned vehicles this was by far the best service.
"Always Going the Extra Mile"
Thank you Teo, your attention to detail and response is extraordinary. Thank you for always going the extra mile as you have always done since the day we entered your dealership.
"Thanks for a Job Extremely Well Done"
I had a problem with the front bearings on my van. I brought it into Applewood without an appintment on a Saturday morning oat 8:30 a.m., not expecting that the job would be completed that day . I had a complimentary breakfast and a coffee while waiting, and by 10:30 a.m. my van was repaired. My key fob was also repaired, something that I didn't expect. I wish to express my thanks for a job extremely well done. This is a deciding factor in choosing where to purchase my next vehicle.
"We will be back for any and all services"
We just picked up our vehicle from your service department. We had to wait for a part to come in and were given a rental car during this time. We will definitely be back for any and all services and telling friends and family about our experience. We plan on purchasing another vehicle in the near future. Needless to say it will be from Applewood. John and his team in service were great! Thanks guys!
- Linda & Ron
"Outstanding Service and Care"
I want to thank John Lima and the entire service staff for their outstanding service and care. Recently my Saturn became disabled and was towed to Applewood late in the evening. John met me first thing the next morning and assured me he would do everything he could to get me back to my family in NY. Whenever I called John he always got back to me in 10 minutes. He and the service team were able to diagnose and repair my car that same day. I want John and the service team to know that they do more than just fix cars, they help people in need.
"Applewood Really Understands Customer Service"
It was a pleasure speaking with your Sales Manager Terry Johnson today as he is always very professional. I was just as pleased with the service at Applewood today. From the first time I booked my appointment with Elaine Poremba, to being greeted by Karen Groschel and Yvette Ivezic, to being looked after by my advisor Julie Weir in service, my experience only got better. I was most impressed when Julie came up to me and explained that my truck needed synthetic oil and the cost would not be the same as a regular oil change. Most dealerships would have gone ahead and put the synthetic oil in without asking. I cannot say enough about the fact that Applewood really understands customer service. I will be pleased to pass your name on to anyone who is looking for a great experience at a car dealership!
"Perfect Repair job"
Please say thank you to Jose Araujo for looking after my 2006 Allure. The repair job was perfect and the Applewood staff did a great job of washing it inside and out. I am very pleased with the work done.
I just wanted to thank John Castellarin for taking care of my lease end wrap up today. Though it would have been great not to have lost my key in the first place, I appreciate what he was able to do for me with replacing my key. Thanks again and take care.
"My Service Visit was Perfect"
My service advisor James Foley went the extra mile to get my vehicle fixed and washed. I enjoyed the tasty coffee and even though I didn't order anything, the complimentary breakfast was a nice touch. When I got home, I told my wife about the wonderful service at Applewood. My service visit was perfect and couldn't have been any better.
"Sincere Thanks and Gratitude"
My car died on the 403/401 and I was in dire need of a vehicle. I spent 7 days researching every website imaginable and was overwhelmed by the time I got to Applewood's site. To my surprise I spoke with a salesperson named Derek Dabbour who talked to me like I was part of the family. He even went out of his way to bring the vehicle I was interested in to my home so I could test drive it. Once the deal was set, he took me over to the business manager Parveen Sihota who made me feel comfortable and organized my loan. I would like to extend my sincere thanks and gratitude to both Derek & Parveen for truly making my experience a pleasant and worry-free one. I am one satisfied customer.
"Delight and Surprise with the Service from Applewood"
I would like to express my delight and surprise with the service I received from Applewood. I just purchased a new Cruze and have serviced 2 other vehicles at Applewood. Even though I have to drive across town, I will continue to service and purchase my vehicles here as long as this superior customer service continues.
"Most Professional, Clean and Polite of all the Dealerships I visited"
I visited various dealerships in the Mississauga area and Applewood was last on my list. I found it to be the most professional, clean and polite of all the dealerships. I was greeted by a friendly receptionist and dealt with Richard Bandhu in sales. He was honest, well informed and wanted to make an honest sale for the dealership and I, which I can appreciate. I'm not one to send comments good or bad unless the service is exceptional - and in this case it was!
Just a brief thank you note to Shant Boghos for showing and explaining the operations of the Malibu when I picked up my car. I can't recall ever having a salesperson being as thorough as he was. It was greatly appreciated. All the new technologies can be very overwhelming!
When I came into Applewood for service, Marco Banducci, my advisor was telling me what needed to be done on my car. I was feeling a bit overwhelmed because of the rough day I was having. He noticed this and said "Sorry, it's been a bad day". At that point he told me not to worry and left his desk to get me a coffee and some breakfast. Marco is absolutely amazing!
"Exceeded my Expectations"
I have always been pleased with the service I received at your dealership. However, Lisa Ottaviani's professionalism and ability to get to the bottom of the situation quickly exceeded my expectations.
"I am SOLD for Life"
I could have bought my Avalanche anywhere, but I bought it at Applewood because of Lilly Patell's dedication and great service. I am SOLD for Life. I will buy every vehicle from her and Applewood.
"A Truly Different Sales Experience"
I am 70 years old and have purchased many automobiles over the years. But none came close to my experience at Applewood. The reason for this was Payam Kachooey. I have never met an auto sales professional with the low key, no pressure way of doing business. Pride in the product being sold was evident, a very fair deal and decent trade in value. He definitely met all my needs with this purchase. Thank you for a truly different sales experience.
"Excellence in Sales and Customer Service"
In May I purchased a 2010 Camaro SS from Applewood. In September, a van ran into my car. I called Brian for advice on what to do to get my car repaired. He made arrangements with your body shop and had it stored over the long weekend. Brian has been great in his support and I just wanted to thank him for his excellence in sales and customer service.
"Most Professional Auto Service Organization"
Applewood service is the most professional auto service organization I've dealt with over my many years. I can certainly see why GM is counting on dealerships like yours.
"Honest, Genuine & Trustworthy"
We would like to thank our internet salesperson Lilly Patell for working so hard for us. It was so refreshing to work with someone so Honest, Genuine and Trustworthy.
- Michael & Emily
"The Service at Applewood is Excellent"
I was completely satisfied with my service visit. The service at Applewood is excellent, the people are always very nice. I especially like the free car wash!
My service advisor James Foley is awesome. He always takes very good care of me. Applewood Rocks!! I have referred three friends already to purchase their next cars from Applewood.
"One of the Best Customer Service Experiences we have Ever Had"
We are fairly new to Canada, and like many new immigrants we tried to buy a car at various car dealers and they all came back to us with negative responses. To our surprise, when we got to Applewood everyone listened intently as we explained our previous experience and assured us that they would do everything in their power so that we could drive "our" car home.We would like to thank Peter Lucic, Terry Johnson, Parveen Sihota, Tim Dickson and Lisa Ottaviani for working tirelessly to make us the proud owners of the Buick Enclave that we absolutely love.
My wife and I would like to profusely thank the team at Applewood for their exceptional and in our opinion, one of the best customer service experiences we have ever had.
- Hamid & Deepthi
"I hope Applewood's way of doing business becomes Contagious"
I am very appreciative of service at Applewood. I used to go somewhere else and I'm very happy that I switched. Little things like a complimentary car wash mean a lot. I'm spreading the word and hope Applewood's way of doing business becomes contagious.
"More than Completely Satisfied"
I am more than completely satisfied with my service visit, from customer service to the coffee. If I get a satisfaction survey from GM, Applewood will get excellent reviews.
I was completely satisfied with my service visit. I also enjoyed the cookies & coffee too!
"Service from Applewood was Fantastic"
The service I received from Applewood was fantastic. I even tell my buddies about it. I'm just disappointed I didn't buy my Cobalt from them.
"I Always feel Welcome there"
My experience at Applewood auto has always been top shelf. Their attention to detail is second to none. I always feel welcome there, and encourage people I know to visit.
"Coming to Applewood is actually a Treat!"
My service visit was perfect. Coming to Applewood is actually a treat compared to my old dealership. I also had a great time talking with the shuttle drivers to and from Applewood.
"It was so Refreshing to work with someone so Honest, Genuine and Trustworthy"
We would like to thank our internet salesperson Lilly Patell for working so hard for us. It was so refreshing to work with someone so honest, genuine and trustworthy.
- Michael & Emily
"Most important that the Applewood customer is Happy and Fully Satisfied"
We purchased a 2010 Cadillac CTS Demo from Applewood. When we noticed that a few things needed to be fixed, we called Applewood and spoke with our service advisor, John Lima. We were pleased that he went above & beyond to be most helpful in a prompt and courteous manner. Many times he reiterated that the most important factor was that the Applewood customer was
happy and fully satisfied. He is definitely an asset to your organization. We now decided on a 2011 Cadillac CTS4 and have previously owned a 1999 Cadillac Deville. We've always had great service at Applewood, and that is why we return.
- Bernard & Lois
"The Service at Applewood is Amazing!"
The Service at Applewood is amazing! I was very impressed with the great treatment I received. My advisor, Lisa Ottaviani was the best. What a beautiful, friendly and caring individual. I have never had anyone in any company treat me so well.
"Helpful, Professional, Knowledgeable and Courteous"
My salesperson, Shant Boghos was very helpful, professional, knowledgeable and courteous. He was a pleasure to deal with and was very patient.
"The Whole Experience was Incredible"
My son recommended I try Applewood for service. We live in Brampton, but I thought I'd give it a try. I was amazed with the service I received. The women at the cash desk were unbelievable, friendly and courteous. I was extremely impressed with Paul Tedesco, I found him to be very knowledgeable and helpful. The whole experience was incredible.
"He Loves Selling Cars and the Passion Shows"
Payam Kachooey, our sales agent, is a professional. He was prompt in all his responses and treated us with respect. He was very patient and didn't pressure us into making a decision. He loves selling cars and the passion shows.
"Staff are Genuinely Friendly and Happy"
Applewood is very "unique". Not just for the nice waiting area and free breakfast, but what stood out the most was how genuinely friendly and happy everyone was.
"Thank You for the Pleasurable Experience"
Barb Tate was very professional and responded to my inquiries through the buying process promptly and thoroughly. It was a pleasure dealing with her. Not only would I recommend Applewood, I would highly recommend her to any new car buyer. Cadillac and General Motors are well represented by both Applewood and Barb Tate. Thank you for the pleasurable experience.
"Applewood made me Feel at Home and Important"
I was absolutely amazed with the service at Applewood Chevrolet Cadillac. I can't express how much I appreciated the great service I received from John Lima and Paolo Glorioso. I came from a small dealership where everyone knew your name and you felt at home. I couldn't believe that as large as Applewood is they were still able to make me feel at home and important.
"A Special '5 Star' Thank You"
A special '5 Star' thank you to Teo Verspaget and Shant Boghos for the help and care they extended to my wife and I.
"I have Never Experienced the Level of Service received at Applewood"
I want Management to know what an asset my service advisor, Marco Banducci, is to Applewood. This was my first visit and Marco took the time to explain the brake work needed. I really appreciated his patience. I will be calling again to book service required. I own a Lexus and have never experienced the quality of service we received at Applewood.
"You're the Best Dealership by Far!
You are the best dealership by far and I always tell people about my positive experience. You have a friendly and dedicated staff.
"Your Customer Service is Exceptional"
The customer focus that you exude while people are waiting for vehicles to be serviced is exceptional - the offer for complimentary breakfast was a nice touch even though I hadn't been waiting long. The waiting area was very neat and tidy, making it a comfortable environment with many options to read, watch or internet while waiting. I always love the car wash,
- Sandra & Mike
"You always go Above and Beyond"
I am delighted with your service department. My advisor, James Foley is always willing to go above and beyond. I also appreciate that he always remembers my name and the vehicle I drive.
- Kathy & Rick
"I am a 100% Satisfied Customer"
Applewood is a very clean & good looking dealership with great coffee too. Matt Slasor was my salesperson. He knew what I was looking for in a Camaro and has been very helpful. I also have a 2007 Uplander and will use Applewood for any service that it and the Camaro will require. I am a 100% satisfied customer.
"I Boast and Brag about Applewood to anyone who will listen"
I am so satisfied with the service at Applewood Chevrolet Cadillac, that I keep boasting and bragging to everyone who will listen. I have actually gone as far as to drive to friends and family to show them what an amazing job Applewood has done.
"I am Loving my Car!"
I just want to say that the service and assistance provided by Hugh Henry and Parveen Sihota was fantastic. Thank you so much for all your help. I am loving my car!
"In all the years I have serviced my vehicle, I have never been to a place as Great as Applewood"
There are no words to describe the wonderful service I received at Applewood Chevrolet Cadillac. Julie Weir was phenomenal. Everything from the moment I brought the vehicle in, the way Julie treated me, to the shuttle service. Their facilities and the cashier was nothing I have ever experienced before. In all the years I have serviced my vehicle, I have never been to aplace as great as Applewood Chevrolet Cadillac.
"Loved Every Experience at this Dealership"
My husband and I loved every experience at this dealership! We are so delighted with the excellent service from the service department as well. We will ONLY purchase our vehicles at Applewood. I have recommended this dealership to friends and family members. Everyone there is terrific!
"WOW! Applewood knows how to provide Service"
I called my husband on my way out of the dealership to say how impressed I was with Applewood Chevrolet Cadillac. The staff showed me the most respect and got me out in a timely fashion. Applewood is proactive and I trust them completely. I'm in the market for a new vehicle and Applewood will be getting my business. WOW! Applewood knows how to provide service.
"A Pleasure to deal with"
Our salesperson, Shant Boghos was a pleasure to deal with. He was straightforward and reachable. He kept me advised of the process while awaiting delivery. Thanks.
"We would Never Go Anywhere else"
We are always happy at Applewood. Everything is always perfect and we would never go anywhere else...We love you guys!
"Exceptional, Top of the Line Service"
I was extremely impressed with the exceptional, top of the line service at Applewood Chevrolet Cadillac. I can't stop telling people about my experience and I'm actually disappointed that I haven't been servicing with you all along. I really appreciate being treated so well.
"The service here blew our minds"
Just wanted to say that we had excellent service today. We blew a tire on the way home from a vacation. Our first stop was Canadian Tire, as it was the closest repair shop. We received horrible service from the staff and they held our car for 45 minutes after telling us there was nothing they could do because they didn't have the right tire in stock. We were now extremely frustrated and typed in 'Cadillac' in the GPS and Applewood was the closest option. We called and spoke to Adrian Smith, who calmed my fiancé and told us we would be served as soon as we came in. We arrived and were greeted by Yvette Ivezic, the most chipper person we had ever met. The service here blew our minds. Not only were we given juice, but lunch as well. The hospitality we received was appreciated beyond belief after our previous encounter. In the end we just wanted
to give them both a warm thank you. We are now going to look at a new car. Thanks again.
"I am blown away by the Service at Applewood"
As a new customer to Applewood, I have been dealing with Marco Banducci from the service department. I am blown away by the service I have been receiving by him and the whole Applewood service team. I can't believe the difference between the service here and what I was getting at the other dealership I came from. They used to charge me for every little thing.
Applewood has actually made minor adjustments at no charge. Please congratulate Marco on a job well done.
"Always willing to go Above and Beyond"
My service advisor, Marco Banducci is amazing, always friendly, helpful and knowledgeable. He is always willing to go above and beyond.
"This is what Service is all about, going the Extra Mile"
I would like to commend my service advisor Adrian Smith for his exemplary service. He went above and beyond this morning to ensure my stay was productive, and quite frankly the best and speediest service I've ever encountered. I showed up at 7:00 am and the techs start at 8:00 am. The part was stick-on piece. Adrian immediately obtained the part and placed the part on
the vehicle in order that I wouldn't have to wait until 8:00 am. This is what service is all about, going the extra mile.